I immediately went online to Nike.com. Here is my journey through the return of the Nike. I hope this is helpful if you ever have to return a pair of Nike shoes. I obtained the original email that I sent and what I received from Nike and have included it below.
My email dated: 8/25/2007 04:59 PM “I received this pair of silver/green Nike 2006 air max 360’s under a year ago as a gift. I liked them so much that I purchased another pair, this time red and dark gray. I just noticed (yesterday) that the midsole is detaching from the shoe upper! I thought I was seeing things as they cost $160.00 and as they still have plenty of wear and are in great condition. I would be happy to submit a picture of the detaching sole at your request. As they were given to me, I don’t know where to return them. What would you recommend?
Thanks in advance.”
I received a response from Nike the following day and have included the response dated 08/26/2007 06:45 PM. “Thank you for contacting Nike regarding your Air Max 360’s.
I am very sorry to hear about the problem you have experienced with your shoes, the soles detaching from the shoe. I would like you to know that Nike stands behind its products for material or manufacturing flaws.
I recommend that you first try to return or exchange your product at the place of purchase. If you have already tried this, or it is not an option for you, please review our return guidelines at http://www.nike.com/nikebiz
Then, to receive specific return instructions and a claim number, please contact our automated system at 1-800-344-6453, and choose option 3 for returns.
We appreciate your business. Thank you for using Nike products and services. Should you have additional questions or concerns, please reply to this e-mail.
In the phone message, Nike mentions that they will either send you a replacement of equal value, or send you a gift certificate to be used at the Nike.com store — that is if the package arrives in satisfactory condition meeting all of their stringent return requirements.
Below are the Steps for returning shoes to Nike :
- You can only return shoes that are under 1 year old.
- Contact Nike.com customer support. The link is at the bottom of the page.
- Call the 800 number they provide via email.
- Obtain a “claim number”
- Pack-up your shoes (I used a shoe box from USPS)
- Label the box. MAKE SURE to include your return address and the claim number on the outside of the shoe box on the c/o line.
- Ship the package. Don’t forget to insure it and get delivery confirmation.
- Wait for a response. Hope for a replacement or gift certificate. Worst case scenario, you could get your old shoes back.
I was pleasantly surprised to find in the mail box today a letter from Nike – with a nice little gift certificate to be used only at Nike.com. Are these incredibly comfortable shoes? Yes. Will I buy these shoes again? Maybe. Was I pleased with the outcome and how Nike handled this case? Yes.
Oh, right…the shoes of the day: my former Nike Air Max 360’s
I am going shopping, thanks Sabrina! Oh, and Happy B-day pappa “O”