Return Of The Nike
21 09 2007
August 24th, 2007. I was wearing my Nike Air Max 360′s and noticed something unusual with my shoes (a feeling similar to getting a flat tire in your car) the midsole had detached from the upper.
I immediately went online to Nike.com. Here is my journey through the return of the Nike. I hope this is helpful if you ever have to return a pair of Nike shoes. I obtained the original email that I sent and what I received from Nike and have included it below.
My email dated: 8/25/2007 04:59 PM “I received this pair of silver/green Nike 2006 air max 360′s under a year ago as a gift. I liked them so much that I purchased another pair, this time red and dark gray. I just noticed (yesterday) that the midsole is detaching from the shoe upper! I thought I was seeing things as they cost $160.00 and as they still have plenty of wear and are in great condition. I would be happy to submit a picture of the detaching sole at your request. As they were given to me, I don’t know where to return them. What would you recommend?
Thanks in advance.”
I received a response from Nike the following day and have included the response dated 08/26/2007 06:45 PM. “Thank you for contacting Nike regarding your Air Max 360′s.
I am very sorry to hear about the problem you have experienced with your shoes, the soles detaching from the shoe. I would like you to know that Nike stands behind its products for material or manufacturing flaws.
I recommend that you first try to return or exchange your product at the place of purchase. If you have already tried this, or it is not an option for you, please review our return guidelines at http://www.nike.com/nikebiz
Then, to receive specific return instructions and a claim number, please contact our automated system at 1-800-344-6453, and choose option 3 for returns.
We appreciate your business. Thank you for using Nike products and services. Should you have additional questions or concerns, please reply to this e-mail.
Sincerely,
Sabrina
Nike”
In the phone message, Nike mentions that they will either send you a replacement of equal value, or send you a gift certificate to be used at the Nike.com store — that is if the package arrives in satisfactory condition meeting all of their stringent return requirements.
Below are the Steps for returning shoes to Nike :
- You can only return shoes that are under 1 year old.
- Contact Nike.com customer support. The link is at the bottom of the page.
- Call the 800 number they provide via email.
- Obtain a “claim number”
- Pack-up your shoes (I used a shoe box from USPS)
- Label the box. MAKE SURE to include your return address and the claim number on the outside of the shoe box on the c/o line.
- Ship the package. Don’t forget to insure it and get delivery confirmation.
- Wait for a response. Hope for a replacement or gift certificate. Worst case scenario, you could get your old shoes back.
I was pleasantly surprised to find in the mail box today a letter from Nike – with a nice little gift certificate to be used only at Nike.com. Are these incredibly comfortable shoes? Yes. Will I buy these shoes again? Maybe. Was I pleased with the outcome and how Nike handled this case? Yes.
Oh, right…the shoes of the day: my former Nike Air Max 360′s
I am going shopping, thanks Sabrina! Oh, and Happy B-day pappa “O”
[...] mystery-mix of cushioning and stability are located. Similar to a tube in a tire, when this runs flat, it’s time for a [...]
Fashion Magazine Online
I couldn’t understand some parts of this article, but it sounds interesting
[...] the reduction in shock that the shoe manufacturer claims. For example, we have tried and tested the Nike Air Max 360. They are very comfortable and offer reasonable stability – until the air goes [...]
I purchased 2 pair of Nikes while in New York, the shoes already have a hole where the seams meet, my kids love their Nikes, and i would like to mail them back to Nike company for a reimbursment. Thank you
How long does it take to receive a response from nike? either replacement, or gift card?
Wow, shoemetro.com just denied my claim. I went online and read your story. Mahalo for the adivice cause I’m counting every penny for my son’s college.
I have a pair of Nike shocks I got On 11-22-07. The soul is falling apart. Can I return them?
My friend it has happened to me too, all shoes are made in CHINA AND VIETNAM and they do not have the quality they used to have 15-20 years ago and it is a pitty to give so much money for a pair that costs Nike 5 usd only for production
I AM TRYING TO REPLACE A PAIR OF NIKE BASKETBALL SHOES THAT ARE COMING APAT IN LESS THAN A YEARS TIME. CAN YOU HELP ME.
I called the number listed above. Starting in 2009, Nike does all their returns online at http://www.nikebiz.com/returns.
I have wore Nike Air Max for several years and the busted Air Bubble in the heel has always been my reason for getting a new pair after I get tired of them,,I love Nike
return defective shoes
need return information
What is the actual email I have the same prob jut i don’t know what the email is!!! Can u help me my mom is like nagging me like crazy to get a new pair!!!! Please???
i have a pair of air max assails with a failed soul can i return them, 6 months old store would not take back
Great comments and insight here. Thanks all for the comments and great information for the shoesoftheday.com readers.
i would like to return a pair of boots purchased in 2007 but are in new condition but air came out of the bubble is there something you can do.
just want to get another pair of shoes like nike has said.
I always prefer to wear Nike shoes and I think they are quite comfortable as well as cheap.In these days I am busy in writing a book about Web engineering so guys share me any idea if you are a writer.
i need to find out how to get a return form or a claim so i can return some shoes.